MAKE A RETURN
Statutory Right of Withdrawal
If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason. To exercise this right, you must notify us of your decision to withdraw before the withdrawal period expires.
During the statutory withdrawal period, you may inspect the goods as you would in a physical retail store. If the goods have been handled beyond what is necessary to establish their nature, characteristics, or functioning, we may reduce the refund to reflect any diminished value.
Allen Sports 30-Day Voluntary Return Policy
In addition to your statutory right of withdrawal, Allen Sports voluntarily offers a 30-day return policy, subject to the conditions below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@allen.bike. Please note that returns will need to be sent to the following address:
Allen Sports EU B.V.
c/o Cargo Logistics
Vijzelweg 6
5145 NK Waalwijk
The Netherlands
If your return is accepted, we'll provide return instructions, as well as instructions on how and where to send your package. Please contact us before returning an item so we can provide the correct return instructions and ensure your return is processed promptly.
You can always contact us for any return question at customerservice@allen.bike.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU Customers – Exercise Your Right of Withdrawal Online
To exercise your statutory right of withdrawal, you may submit a withdrawal request through your customer account or email customerservice@allen.bike
→ Log in to your account to request a return or cancellation
After submitting your request, you will receive an automatic email confirmation. The withdrawal period generally begins on the day you, or a person designated by you (other than the carrier), receives the goods. Where an order is delivered in multiple shipments, the withdrawal period begins when the final item is delivered.
Refunds
When you exercise your statutory right of withdrawal, we will refund the purchase price together with the cost of our standard outbound delivery. You are responsible for the direct cost of returning the goods unless we have agreed otherwise.
We will process your refund within 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been returned, whichever occurs first.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at customerservice@allen.bike.
